Ordering Custom Products

D&B Direct allows the creation of custom collections of data elements per customer account. Custom collections are configured by D&B Sales Associates, and then made available through API calls.

Product Request

IMPORTANT: Due to a known issue, please do not include request values for SubmittingOfficeID.

IMPORTANT: Please see the new Online Services Security Enhancement Release, effective November 09, 2020.

Overview

When requesting a Custom Product (that excludes small businesses or company principals), a valid D-U-N-S Number for a company, its country code, and the appropriate product code will be required. A trade up option exists to request data for the headquarters when the requested organization is a branch.

When requesting a Custom Product for a small business, you will be required to supply either valid D-U-N-S Number or subject identification number (Subject ID) for a small business, a country code of "US", and the appropriate product code. Subject IDs for organizations may be obtained by using the small business option in the On-Demand Entity Identification feature.

When requesting a Custom Product for a company principal, you will be required to supply the valid D-U-N-S Number for a company, principal identification number (Principal ID), and the appropriate product code. Principal IDs for individual company officers may be obtained by using the Search & Build-a-List - Contacts (Plus Email Lookup) feature.

NOTE: When ordering information for organizations located in Germany, customers are required to provide a valid order reason code.

Data Layer Entitlement

For customers in U.S. and Canadian markets, the API is provisioned for specific collections of products, reports, and/or features (collectively referred to as data layers) for production and trial usage. Entitlement is not required for testing in the sandbox environment.

• This product is entitled as "Custom Product 1 to 6" for D&B Direct 2.0 customers.

For customers in the UK, Ireland, Belgium, Netherlands and Luxembourg markets, the API is provisioned as a specific set of data layers for production, trial, and sandbox usage.

• This particular data layer is NOT included in the D&B Direct Onboard suite.

Specification

GET https://direct.dnb.com/V3.1/organizations/804735132/products/CST_PRD_3
Authorization: <My Token>

Endpoint

Use the following endpoint for requesting this product. The {version} is dependent on the underlying service delivering the product.

NOTE: While "organizations" is part of this endpoint, there is no service by this name. Many D&B Direct calls have a similar structure; however, the {version} component is based on the SERVICE to which a given product is associated.

Testing

This operation is currently unavailable in the D&B Direct sandbox (test) environment.

When conducting testing in the production environment during a trial period, product requests will be limited to the local market of the customer.

A set of D-U-N-S Numbers is available to D&B Direct 2.0 customers for performing non-billable transactions in the production environment.

Product Response

While data for a particular company may not contain values for each of the business elements, there may be items that are considered by D&B to be "essential" to yield the maximum benefit of a data layer. If any of these essential elements do not contain a value for a particular company, a PD005 response code will be returned, and your organization will not incur a usage credit for the request.

For all codified data delivered by D&B Direct, the response package will include the decoded text value as a data element with the code value attached as an attribute. Refer to the Reference Data Service for access to the D&B standard code tables.

NOTE: The D&B Direct REST implementation uses the BadgerFish approach for JSON with some minor variations.

Specification

The following is a list of the possible data fields returned by this operation in the JSON response. Samples are provided for testing successful and failed retrieval, and to demonstrate the basic layout of a response. The data returned in samples may not represent actual values that this feature will deliver.

The specific data fields pre-configured for each custom data product will located in the response package as noted.

NOTE: The D-U-N-S Number returned in the response will be a nine-digit zero-padded, numeric value.

Refer to the Financial Statements page for more information on the following:

• Enhanced Financial Statements (US only) are available to customers, providing the latest, most granular data. Customers may see up to three types of Financial Statements.
• Depreciation and Long Term Debt data is returned under various sections of the financial statements for different countries.

Legend: [C] = may be included in a Custom Data product; [M] = may be referenced by the Monitoring process; [M+] = Monitored using an aggregate or attribute XPath.

Lists of possible values (when present) are subject to change. Additional values not presented in this documentation may be delivered in the response and should be anticipated in any implementation.

Empty/NULL Values

A NULL returned for an element indicates that the information was not provided to D&B when the related data items were collected. The absence of a value for a particular item should not be considered indicative of any implied value (e.g., NULL for a boolean indicator is NOT the same as a value of 'false').

Response Codes & Error Handling

Successful service requests will return a CM000 response code in the TransactionResult ResultID field. Otherwise, one of the D&B Direct standard response codes will be returned.

This operation may return the following response codes: CM001-CM005, CM007-CM012, CM014, CM017, CM018, PD001, PD003, PD005, PD006, PD015, PD016,PD019 and SC001-SC012.

IMPORTANT: PD006 code - Applicable only for US/CA cases when TradeUpIndicator="true" for Risk packets.

D&B Direct 2.0 API requests are provided on a metered basis; and may require entitlement prior to use in the production environment. In addition, a concurrency limit (QPS) is monitored to ensure that it is not exceeded. An error code will be returned in the event that a transaction is throttled.

Qualified usage (e.g., a successful response) is tracked and billed according to the terms & conditions of the customer's contract. The response codes CM000, CM010, PD002 and PD015 are considered successful. A built-in feature exists to prevent duplicate billing when multiple successful requests with the same D-U-N-S Number and product code are submitted on the same calendar day (which is based on Eastern Standard Time [GMT-5]).

Retrieving Archived Copies

Business Elements

The business elements returned in a custom product vary based on customer selection.

Exception: Custom Product requests will not return the standard elements for the company requested. These elements may be included, by request, during the configuration process.

When any of the business elements that were designated as "required" when the Custom Product was configured do not contain a value for a particular company, an error code will be returned, and your organization will not incur a usage credit for the request.

Product Notes

D&B Sales Associates may be provided lists of either Business Element or Response Data Field items (the latter is preferred) for pricing and configuration of up to six Custom Products. Customers may also designate fields in a given Custom Product to be "required." When any of these required fields (for a given D-U-N-S Number) are not available, the request will return an error code.

Throughout the D&B Direct documentation, Business Element and Response Data Field items will be designated with a [C] if they may be included in a Custom Product.

For data items where previous calculations are available (e.g. Financial Stress Score and Commercial Credit Score), be sure to mention the version number to the D&B Sales Associate if an alternate calculation is required.

Once configured, the D&B Sales Associate will provide a Product Code designated for the new Custom Product. Each custom product configuration is only available to the customer account to which it is assigned.

Monitoring Custom Products

To determine which data fields within a custom product will trigger a Monitoring Change Notice, issue a request to the GetProductCatalog function in the Product Catalog Serviceand inspect the MonitorableElementDetail list that is returned.

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