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D&B360
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Welcome to D&B360

System Requirements

To run SAP Cloud for Customer, your system must meet these requirements:

  • IE9 or greater
  • SAP Cloud for Customer UI Version: 1408 and higher
  • Silverlight version 5 (5.1.30514.0) or later

Feature Availability

The availability of features described in this online help is noted at the beginning of each section with icons:

  • T1: D&B360 Tier 1 License
  • T2: D&B360 Tier 2 License
  • Microsoft: Microsoft Dynamics CRM
  • SAP On-Prem: SAP On-Premise CRM
  • SAP Cloud: SAP On-Demand C4C (Cloud for Customer) CRM
  • Admin-Config: Local Admin assignment to role required
  • Admin-Only: Access for Administrators only

Product Benefits

With D&B360, you get the business insight you need, the D&B data quality you want, and the ease-of-use you deserve.

Now you can see all angles of your prospects and customers within your CRM:

• Know your customers better.

• Acquire new prospects.

• Sell deeper into organizations.

• Improve salesperson effectiveness.

D&B empowers you with relevant and credible information, facilitating your role as a trusted advisor to enable new sales.

See New Opportunities

Seeing your customers and prospects in a new way can uncover new information and new-sale entry points.

Accelerate Your Sales Cycle

Once you establish relevance and credibility, customers will trust you with their business.

Expand Your Customer Footprint

Build customer relationships on a foundation that is based on relevance, credibility, and trust.

Position Your Success

With D&B360, you have a powerful tool that helps you to better understand your customer’s pain points and respond to their needs, and that ultimately positions you to win more business.

The D&B360 platform features On-demand access to D&B data, automatic refresh and synchronization with the D&B database, and seamless integration of rest-of-world data.

D&B360 Packages

The D&B360 features are available in the packages described in this section.

IMPORTANT: The availability of the features described in this guide will vary based on your contracted tier level, and some topics in this guide may not apply. The availability of each feature is noted at the beginning of each topic.

Tier Levels
D&B360 Tier 1 License for on-demand CRMs only
Includes:
  • Unlimited company data
  • Unlimited standard contact data
  • 100 premium* contacts per seat per year**
Features Supported:
  • Company, People, and Industry Searches
  • Company and Contact Overviews
  • Prospective/List Building
  • Segmentation Data
  • Contextual Social Media
  • News and Alerts
D&B360 Tier 2 Licensefor on-premise and on-demand CRMS
Includes:
  • Unlimited company data
  • Unlimited standard contact data
  • 250 premium* contacts per seat per year**
Features Supported:
  • Company, People, and Industry Searches
  • Company and Contact Overviews
  • Prospecting/List Building
  • Segmentation Data
  • Contextual Social Media
  • News and Alerts
  • Family Tree (Corporate Linkage)
  • Find Similar Prospecting
  • Industry Information
  • Information about Competitors
  • Advanced Financial Information

*contacts are considered "premium" if the data includes a valid e-mail and/or telephone number. Contacts without these two fields are considered "standard".

**the per set per year allowance is pooled across all seats licensed by the customer.

NOTE: Batch Match Records, Batch Refresh Records, and additional contacts are available as an add-on package. Contact your Sales Representative to include this in your package.

NOTE: De-duplication Check, De-duplication Fix, De-duplication Prevention, and Duplicate DUNS reports are included. However, these features do not perform optimally without DUNS numbers appended to all records by using Batch Match or the DUNS Import Tool.

Credit Consumption Rules

The level of access to information about people in D&B360 is either Premium or Non-Premium. . People are considered to be Premium if direct contact information for them is available to download. Contact information for people who do not have direct contact information available for download are considered to be Non-Premium people.

Icons display that indicate the type of information available for a person. Initially, direct email and direct phone number icons display as blue but after you add a person as a contact by using a credit, they display in yellow. The icons used are shown and described in the following table.

Contact Information Icons

An email icon displays for Premium people and provides that person's direct email address after you have used a credit to purchase it.

A phone icon displays for Premium people and provides that person's direct phone number after you have used a credit to purchase it.

Email and phone icons display for Premium people and provide a person's direct email address and direct phone number after you have used a credit to purchase them.

NOTE: The phone, email, and phone/email icons are blue the associated record has not been purchased. After a record has been purchased, the icons display in yellow. For more information on purchasing records, see the "D&B360 Packages" section.

Subscriptions

The following tables describe the benefits of paid and trial subscriptions.

Paid Subscriptions
Type of Tracking
Person Credit
  • Imports of premium people are limited and charged against your contact credits. That is, D&B only charges you the first time you import a specific premium person. D&B does not charge any subsequent imports of that person.
  • For each premium import, one credit is consumed.
  • Imports of non-premium people are unlimited, and importing them is not charged against your credits.

For example:

  • When you import multiple people that includes 20 premium people, and 5 of these were previously imported, D&B charges you credits only for the 15 contact credits that were not already imported.
  • When you import a single person that is a previously imported premium person, you are not charged a contact credit.
Company Credit

Company imports are unlimited for paid customers, and D&B does not charge credits for them.

Trial Subscription
Type of Tracking
Person Credit

The contact credit limit represents the combined number of premium and non-premium D&B people that customers can import.

For example, a user with a trial credit limit of 25 could import:

  • 20 premium and 5 non-premium people; or
  • 10 premium and 15 non-premium people, and so on.
Company Credit

Company imports are limited and tracked for trial customers.